In the industrial sector, that the labor shortage is becoming more serious every year, it has become a seller’s market for both university and high school graduates. However, the high turnover rate is becoming a problem. The turnover rate of high school graduates within three years of employment remains around 40%. Even among university graduates, 30% leave their jobs within three years. This time, we have considered a mechanism for reducing turnover as much as possible and improving skills while working from the perspective of working individuals and companies. The types of labor have generally been broadly divided into two types: blue-collar and white-collar. Blue-collar can be said to be “physical labor” that mainly requires physical strength at the workplace. On the other hand, white-collar is also called “knowledge labor” or “brain labor” and has been considered to have a different labor value from physical labor. White-collar is said to be required to have advanced knowledge, thinking, and judgment, and has supported economic growth.
From one perspective, there is a third type of labor that has a different value from these two types of labor. It is called “emotional labor.” Emotional labor involves jobs that involve direct contact with customers, such as the service industry, and requires employees to respond with a smile. Emotional labor requires employees to control their emotions, such as by suppressing discomfort. Looking again at the turnover rate of high school graduates within three years of employment by industry, the “accommodation and food service industry,” which involves emotional labor, stands out at 63.2%. What this shows is that the turnover rate is high in emotional labor. In this occupation, the turnover rate among university students after three years is actually 49.7%, which is high. If we could create a system to reduce the turnover rate in emotional labor, we may be able to solve the problem of turnover rates among high school and university graduates in Japan.
When inputting information for work, not only the state of the brain but also the state of the mind and body are important factors. If you are under excessive stress, your attention will decrease, your brain will function poorly, and your work efficiency will decrease. This makes it difficult to input information. It is efficient to know the times of day when you are most tired and the times when you are most relaxed, and study or work accordingly. It is difficult to maintain a good state at all times. It is necessary to devise ways of studying and working when you are under stress. It seems that it is also necessary to simulate how to approach work when you are in a bad state. It is desirable to be able to make broad inferences and solve problems in a variety of fields by utilizing such accumulated knowledge. Even if people have the same brain potential, differences in academic ability and work arise due to the environment and relationships in which they grew up. In a sense, it may be necessary for society to train individuals to acquire mechanisms for emotional stability.
